Privacy Policy

Last updated: January 2024

PICKLLUM ("we", "our", "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.

1. Information We Collect

We collect information you provide directly to us when you make a purchase, create an account, subscribe to our newsletter, or contact us. This includes:

• Name, email address, and phone number
• Shipping and billing address
• Payment information (processed securely via payment gateways — we do not store card numbers)
• Order history and preferences
• Communications you send to us

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Send order confirmations and shipping updates
• Respond to your questions and requests
• Send marketing communications (only if you have opted in)
• Improve our website and services
• Comply with legal obligations

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Delivery partners (Delhivery, Shiprocket, etc.) for order fulfilment
• Payment processors for transaction processing
• Email service providers for communication
• Government authorities when required by law

4. Cookies

Our website uses cookies to improve your browsing experience. Essential cookies are required for the website to function. Analytics cookies help us understand how visitors use the site. You can disable cookies in your browser settings, though this may affect website functionality.

5. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All payment transactions are encrypted using SSL technology.

6. Your Rights

Under applicable Indian data protection law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Opt out of marketing communications at any time

To exercise any of these rights, contact us at [email protected]

7. Retention

We retain personal data for as long as necessary to provide our services and comply with legal obligations. Order records are typically retained for 7 years for tax and accounting purposes.

8. Contact

If you have any questions about this Privacy Policy, please contact us at:
PICKLLUM Foods Pvt. Ltd.
Guwahati, Assam 781001, India
Email: [email protected]
Phone: +91 98765 43210